Refund and Returns Policy

1. Returns

• You have 30 days from the date of purchase to return items for a refund or exchange.

• Items must be unused, in their original packaging, and accompanied by proof of purchase.

• Certain goods (e.g., perishable items, personal care products, customised or personalised items) are exempt from returns unless faulty.

2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping costs are non-refundable unless the item is faulty or incorrect.

3. Exchanges

• We replace items only if they are defective, damaged, or the wrong product was sent.

• If you need to exchange an item, please contact our customer service team before sending it back.

4. Faulty or Damaged Goods

• Under the Consumer Rights Act 2015, you are entitled to a full refund if goods are faulty within 30 days of purchase.

• After 30 days, you may be entitled to a repair or replacement.

5. Online Orders (Distance Selling)

• For online purchases, you have the right to cancel your order within 14 days of receiving the goods, under the Consumer Contracts Regulations 2013.

• You must notify us in writing (email or letter) of your decision to cancel.

• You then have 14 days to return the goods.

• Refunds will include the standard delivery cost, but not any premium shipping options.

6. How to Return

• Contact our customer service team at Number or email support@yourstore.co.uk to initiate a return.

• Pack the item securely and send it to: Returns Department Your Store Ltd [Store Address] United Kingdom

7. Contact

For any questions about refunds or returns, please reach out to our customer service team at Number +44 7451252185.